| Service |
Description |
Contract Term |
Comment |
Configuration assistance and phone support |
Call |
| Gold |
24 x 7 x 365 days, 4 hour
response, On-site service |
1 Year & 3 Years |
Premium service for core products same business day ship |
4 Hours |
0800 114 141 |
| Silver |
8 x 5, 8 hour response,
On-site service |
1 Year & 3 Years |
Premium service workdays same business day ship |
2 Hours |
0800 114 141 |
| Extended Warranty |
8 x 5 |
1 Year & 3 Years |
Next business day ship |
1 Hour |
0800 114 141 |
| Standard Warranty |
Standard return-to-base |
|
Typically 5-7 days turnaround |
|
0800 114 141 |
Guaranteed Service Delivery : Free Phone : 0800 114 141
Net.Cover is a service offering that helps resellers and customers alike.
Net.Cover offers levels of service for all Allied Telesis network product from engineer within 4 hours on site 24 x 7 cover to box drop services.
Resellers can sell Net.Cover and know that they are providing a guaranteed service to their customers.
|
